Customer Service Representative
Denver, CO | Full-Time Why Join JET Print and Mail? JET Print and Mail is part of the Sun Print Solutions family — a company with over 80 years of stability and growth in the print industry. Based in Denver, CO, JET Print and Mail offers a range of print and mail services with the backing of an established, trusted organization. This is a team you'll be proud to be part of. About the Role If you know print, you know how critical clear communication is between clients and production. As our Customer Service Representative, you'll be the bridge — translating client needs into accurate production tickets, keeping orders on track, and delivering the kind of service that keeps customers coming back. This role is ideal for someone who has worked in a print environment and understands the language of the shop floor. What You'll Do - Partner with the Account Management team to support clients and write clear, accurate production tickets.
- Handle incoming inquiries by phone, email, and chat — providing timely, knowledgeable responses on products, services, and order status.
- Process orders with precision, ensuring accuracy and on-time fulfillment from start to finish.
- Serve as a product expert — leveraging your print industry knowledge to answer questions and guide client decisions.
- Maintain thorough records of customer interactions, transactions, and feedback in our CRM system.
- Collaborate with production, account management, and other departments to resolve issues and keep jobs moving.
- Stay sharp — participate in training opportunities to grow your skills and keep pace with industry developments.
What You Bring to the Table Required: - 1 year of experience in a print industry environment — this is a meaningful differentiator for us.
- Minimum 6 months of customer service experience.
- High school diploma or equivalent.
- Excellent verbal and written communication skills — professional, friendly, and precise.
- Strong problem-solving instincts with the ability to handle challenging situations with tact and efficiency.
- High attention to detail in order processing and client interactions.
- Proficiency in Google Workspace; experience with print MIS software or similar platforms is a plus.
- Ability to juggle multiple priorities effectively in a fast-paced production environment.
Physical Requirements
This is primarily an office-based role with some interaction with the production floor, which can be noisy with varying temperatures. Candidates should be comfortable sitting for extended periods as well as standing and walking throughout the shift, performing tasks that require manual dexterity, bending, and stretching. The ability to lift up to 25 lbs and maintain good vision and focus is required. Reasonable accommodations may be made for individuals with disabilities.
What's in It for You?
- Benefits available — medical, dental, vision, and 401(k) with match.
- Union membership with competitive wages and protections.
- Weekly pay with paid time off.
- A stable, on-site role in the Denver area backed by company with over 80 years of history.
- Pay based your industry relevant experience.
JET Print and Mail is an Equal Opportunity Employer.
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