The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve.
We are seeking a dependable Customer Service Representative for their Dental Clinic to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check-in process.
Reporting to the Front Office Lead, the Customer Service Representative is responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression.
Schedule: Full-Time
What You’ll Do
Key Responsibilities
- Welcome patients and clinic visitors with a warm, friendly smile
- Greet and assist all patients and visitors promptly, courteously, and professionally
- Treat patients, visitors, and staff with dignity, kindness, and compassion
- Deliver exceptional customer service to enhance the patient and staff experience
- Support smooth patient flow by promptly completing check-in and communicating next steps
- Verify patient eligibility and assist with enrollment in additional programs based on program qualifications
- Verify and update patient demographics, insurance, and other required information in the EMR
- Collect payments and follow cash-handling procedures established by the Finance Department
- Obtain required patient documentation, including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
- Assist patients with completing required forms
- Notify back-office care team members when patients complete the check-in process
- Confirm appointments & follow up on appointment no-shows as directed
- Maintain assigned program logs as directed by the Clinic Manager or doctor
- Actively participate in assigned care team meetings
- Complete assigned clinic closing duties, including securing the facility at the end of the shift
- Maintain a safe, comfortable environment for patients, families, and staff
- Follow HIPAA standards and maintain strict patient confidentiality
- Perform other duties and responsibilities as assigned
What We Are Looking For
Experience, Skills and Attributes
- 1-2 years’ experience working in dental office
- Excellent customer service and professional phone etiquette
- Strong computer skills, including keyboarding, Windows, and accurate data entry
- Bilingual in English and Spanish preferred
- Exceptional patient relations and interpersonal skills
- Ability to work effectively with diverse populations
What You Can Expect
Work Environment
- Fast-paced clinic front-office environment
- Frequent interaction with patients, visitors, and staff
- Shared office space with extended computer use
- Occasional travel to clinic and meeting locations within the service area
Compensation and Benefits:
- Competitive Hourly Pay
- Medical, Dental and Vision Insurance
- Holiday Vacation and Sick Leave
- Employee Assistance Program
- Life Insurance (Basic + Voluntary)
- Tuition Reimbursement
- 406(b) Retirement plan with 6% match
If you are a compassionate, service-minded professional who enjoys helping others and creating positive patient experiences, we’d love to hear from you. Join a team where your dedication and attention to detail help patients feel welcomed, supported, and cared for at every visit. Apply today !