Customer Service Representative

Job Description:

Total Talent Solutions Now Hiring for a Customer Service Representative

Location: De Soto, KS

Pay Rate: $25.00 - $30.00 per hour

Schedule: Monday - Friday | 8:00 AM - 4:30 PM

Your Next Chapter Starts With "Hello."

Looking for Customer Service Representative jobs in De Soto where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Join a growing team as a Sales Customer Service Representative supporting procurement and inventory operations at a customer site. This role combines customer service, purchasing, vendor management, and inventory coordination to ensure products are delivered accurately, on time, and within budget. Ideal candidates are detail-oriented, organized, and committed to providing exceptional customer support.

Education Requirements

• High school diploma or equivalent required
• Bachelor's degree in Business, Finance, or a related field preferred
• CPM certification preferred

Experience Requirements

• 1+ years of procurement, purchasing, inventory management, or customer service experience preferred
• Strong ERP, inventory management, and Microsoft Office skills
• Excellent communication, organizational, and problem-solving abilities
• Ability to work independently while maintaining accuracy and attention to detail

Job Duties

• Manage purchasing activities for stock and non-stock materials
• Review inventory forecasts and replenishment recommendations
• Create purchase requisitions and issue vendor purchase orders
• Track orders and coordinate deliveries to meet customer needs
• Research vendors and recommend cost-effective purchasing solutions
• Resolve supplier issues related to pricing, quality, and delivery
• Process vendor returns and assist with inventory reduction efforts
• Maintain strong relationships with customers, suppliers, and vendors
• Investigate and resolve accounts payable discrepancies
• Identify cost-saving opportunities and produce KPI reports
• Follow company and customer operating procedures and safety requirements

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well." Staffmark Associate

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What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Representative provides customer support that helps strengthen relationships and maintain a positive experience throughout every interaction. This role requires strong communication skills, attention to detail, and a commitment to delivering quality service.

Successful Customer Service Representative candidates understand the importance of listening carefully, responding professionally, and following through on customer requests. Organization and teamwork contribute to successful service outcomes.

This career is ideal for individuals who enjoy working with customers and helping solve everyday challenges.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.