Customer Service Representative

Customer Service Representative

About Us:

For over 100 years, Hodges Badge Company has helped customers recognize achievement through custom awards and recognition products. As a family-owned company, we take pride in our craftsmanship, attention to detail, and the relationships we build with our customers.

Every order we produce represents someone’s accomplishment, which is why accuracy, quality, and customer care matter so much to our team. We are proud of the work we do and the people who make it happen.

This position is for someone who thrives on organization, accuracy, and staying on top of details. If you enjoy keeping multiple orders moving smoothly, solving customer needs, and ensuring nothing falls through the cracks, you may be a great fit.

We value team members who remain calm, patient, and solution-focused when working with customers and coworkers.

This role requires strong attention to detail, ownership of your work, and the ability to manage several orders and priorities at once while maintaining a high level of customer service.

In this role you will:

• Manage multiple customer orders simultaneously from entry to completion
• Track details carefully to ensure orders are accurate and deadlines are met
• Communicate clearly and patiently with customers by phone and email
• Work closely with team members to keep orders moving through production
• Learn product details, processes, and systems and retain that knowledge
• Adapt to changes in priorities and workflow when needed

This role is best suited for someone who:

• Is naturally organized and detail-driven
• Takes responsibility for their work and follows orders through to completion
• Communicates well and stays patient when working with customers
• Is comfortable asking questions and learning new systems
• Is confident using computers including email, Word, Excel, and basic office technology

Candidates who prefer highly repetitive work with little change, or who struggle to manage multiple tasks and details at once, will likely find this role challenging.

Schedule: Onsite; Monday - Friday 8:00AM - 4:30PM

Pay: Starting at $18/hour

Benefits:

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance plans
• Life insurance, short and long-term disability insurance
• Identity protection insurance
• 401(k) with company match
• Generous paid time off
• Opportunity to participate in annual company bonus program
• Opportunities for professional development and career advancement
• Dynamic and inclusive work culture with a supportive team environment
• Employee discounts on our custom products

Application Instructions: To help us identify candidates with strong attention to detail, please include the phrase “organized and ready” under Subject on the application.