Customer Service Representative

Hamilton Connections

Danbury, CT

Apply

JOB DETAILS

SALARY

$20–$22 Per Hour

SKILLS

Billing, Call Centers, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, ERP (Enterprise Resource Planning), Identify Issues, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Order Processing, Regional Sales, Resolve Customer Issues, Sales Management, Systems Maintenance, Technical Support, Telephone Skills, Territory Management, Time Management

LOCATION

Danbury, CT

POSTED

30+ days ago

Hamilton Connections is seeking candidates for a customer service representative position at a company in Danbury CT. This is a temp-to-hire position.

The hours are 9 a.m.-5:30 p.m., Monday-Friday. The position is an in-office job. The salary is $20-$22 an hour.

Job Responsibilities:

Accurately and efficiently process customer orders in ERP system
Handle high volume of email correspondence and phone calls from various areas in a professional manner
Handle high volume of LiveChat interactions in a professional manner
Organize and maintain filing systems
Follow-up on problem or held orders on a weekly basis
Process the outgoing mail on a daily basis
Process daily invoices and credit memos
Accurately process quote requests from territory sales managers and our customers
Answer customer and consumer inquiries from various forms of communication
Provide basic troubleshooting and technical support for the various video magnifiers in product line
Process reshipment of ‘return to sender’ packages
Other duties as assigned

Job Requirements:

2 years or more of customer service experience
Experience in a call center preferred
Proficiency with computers including the Microsoft Office suite of applications (Excel, Word, PowerPoint)
Knowledge of ERP or order-entry systems
Familiarity with CRM software preferred
Experience with website chat box software preferred
Expert time management skills and the ability to manage multiple tasks simultaneously
Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
Commitment to learn, embrace and adhere to customer service guidelines for interaction with customers
Reliable and punctual
Able to pass pre-employment screenings

Customer Service Representative

Hamilton Connections

Danbury, CT

About the Company

Hamilton Connections

Similar Job Searches