CUSTOMER SERVICE REPRESENTATIVE I – PERSONAL LINES INSURANCE

LOCATION l Dallas, TX 75201 | Onsite

COMPENSATION & SCHEDULE

• Pay Rate: $19.00 per hour

• Employment Type: Full-Time

• Interview Date: Thursday, November 12, 2026

• Training Start Date: Monday, November 16, 2026

ROLE IMPACT

CornerStone Staffing is hiring Customer Service Representatives to support customers with personal lines insurance inquiries, including auto, home, and other personal insurance services. In this role, you will provide accurate information, resolve customer concerns, and deliver professional service while navigating multiple systems. Success requires strong communication, attention to detail, and a commitment to customer satisfaction. This opportunity offers training and career development within the insurance industry.

KEY RESPONSIBILITIES

• Assist customers with personal lines insurance inquiries, policy information, and service-related questions.

• Provide accurate, courteous customer support while resolving routine concerns and escalating complex issues.

• Navigate multiple computer applications, customer service platforms, and insurance systems while accurately documenting interactions.

• Follow established procedures, service standards, and training guidelines to maintain accuracy and customer satisfaction.

• Demonstrate professionalism, adaptability, and effective problem-solving in a fast-paced customer service environment.

MINIMUM QUALIFICATIONS

• At least 1 year of customer service experience, including the ability to communicate professionally and resolve customer concerns.

• High school diploma or equivalent.

• Strong verbal and written communication, computer navigation, multitasking, and attention-to-detail skills, with dependable attendance and availability to complete required training.

CORE TOOLS & SYSTEMS

• Customer Relationship Management (CRM) software

• Insurance policy administration and servicing systems

• Call center and customer support applications

• Customer interaction documentation and data entry systems

• Multiple computer applications and digital communication tools

PREFERRED SKILLS

• Bilingual English/Spanish communication skills strongly preferred.

• Previous call center, contact center, or insurance customer service experience.

• Familiarity with personal lines insurance, policy servicing, or insurance claims and policy processing.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privac