CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE – WOMEN, INFANTS, AND CHILDREN (WIC)

LOCATION l Dallas, TX (Multiple Locations Available) | Onsite

COMPENSATION & SCHEDULE

• Pay Rate: $17.82/hour

• Schedule: Monday–Thursday, 9:30 AM–6:00 PM; Friday, 8:00 AM–4:30 PM; Saturday, 7:30 AM–4:00 PM

• Lunch Break: 30 minutes

ROLE IMPACT

Support the Women, Infants, and Children (WIC) program by helping families access essential nutrition benefits and public health resources. This role combines customer service, eligibility verification, administrative support, and basic health screening. Success requires accurate documentation, timely benefit processing, and compassionate service while maintaining compliance with WIC program guidelines.

KEY RESPONSIBILITIES

• Interview applicants to verify income, residency, identification, immunization records, and eligibility for WIC benefits.

• Issue Electronic Benefit Transfer (EBT) benefits, maintain accurate participant records using Texas WIN and XP systems, track inventory, and prepare reports.

• Collect medical histories, measure height and weight, perform finger-stick blood collection for hemoglobin screening, and manage recalled or medically necessary formula items.

• Greet participants, answer program questions, schedule appointments, and coordinate referrals to healthcare providers and community resources.

• Perform administrative duties including phone coverage, data entry, document processing, file maintenance, and records management in compliance with program guidelines.

MINIMUM QUALIFICATIONS

• High school diploma or GED required.

• Minimum 2 years of experience in healthcare, education, community services, social services, or a related customer-facing environment.

• Computer proficiency, accurate data entry skills, and the ability to provide professional customer service while handling confidential participant information.

CORE TOOLS & SYSTEMS

• Texas WIN (WIC Information Network)

• XP Software

• Electronic Benefit Transfer (EBT) Systems

• Microsoft Office (Word, Excel, Outlook)

LEGAL NOTICE

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