CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE – HIGH-VOLUME INBOUND CALL CENTER

LOCATIONDallas, TX 75201 | Onsite

COMPENSATION & SCHEDULE

• Pay: $33,900–$42,000 annually, depending on experience• Schedule: To be determined• Employment Type: To be confirmed

ROLE IMPACT

Deliver exceptional customer service in a professional, high-volume inbound call center environment supporting customers and retail partners of a luxury consumer products company. Serve as a trusted point of contact for product servicing, payment processing, order updates, and customer inquiries. Success requires excellent phone communication, attention to detail, and the ability to manage approximately 150–200 inbound calls on busy days while maintaining a polished, customer-focused experience.

KEY RESPONSIBILITIES

• Handle high-volume inbound customer service calls, answer questions, resolve concerns, and complete callbacks while maintaining professionalism and service quality.

• Explain product repair and after-sales service processes, review service estimates, obtain customer authorizations, and communicate turnaround times, shipping details, and delivery updates.

• Process credit card payments, update customer account information, maintain accurate records, and document customer interactions.

• Educate customers on available product upgrades, authorized retail locations, and service options while delivering a premium customer experience.

• Meet call center productivity and quality standards, follow established procedures, and ensure timely follow-up on customer requests.

MINIMUM QUALIFICATIONS

• High school diploma or GED required.

• Minimum 1 year of customer service experience with direct phone interaction; high-volume call center or retail customer service experience accepted.

• Strong verbal communication, professional telephone etiquette, computer proficiency, accurate data entry, and ability to manage multiple customer inquiries in a fast-paced environment.

CORE TOOLS & SYSTEMS

• High-volume inbound call handling and customer callback systems

• Customer relationship management (CRM) and customer account documentation

• Credit card payment processing and transaction records

• Microsoft Word and basic PC applications

• Data entry, typing, alphanumeric filing, and general clerical systems

PREFERRED SKILLS

• 5–6+ years of customer service experience, ideally in a high-volume call center, retail, or luxury customer service environment.

• Experience handling 150–200 inbound calls daily while maintaining customer satisfaction and accuracy.

• College education, strong organizational skills, and experience supporting product repair, warranty, or after-sales service inquiries.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy