Customer Service Representative (CSR)

 Applications due by August 17h, 2026 

Job Description

Pay Range DOE: $19.00-25.00/hour

Work Schedule: Monday-Friday, 7:00AM-4:00PM (1 hour lunch)

Work Location:  Wheat Ridge, CO 80033

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. 

JOB SUMMARY:

ESSENTIAL FUNCTIONS:

• Respond promptly to customer inquiries; processing sales orders, customer returns, corresponding to shipment delays, and providing quotations for all products.
• Create professional bids, quotations and proposals.
• Coordinate customer visits if needed and answer the phone or attend to someone walking through the door.
• Create product samples and send out to clients or fulfill their questions.
• Track shipments closely to ensure timely delivery to customer, along with making sure artwork is approved and nothing is stuck in the approval period.
• Correspond regularly with Supply Chain to follow completion of overseas orders from start to finish.
• Communicate with the Sales Team, customers, and art department to ensure a satisfactory and timely resolutions.
• Able to respond to internal and external customer inquiries providing professional, customer-facing interaction by phone, email or in person; manage customer complaints, even when handling unpleasant customers with discretion and tact.
• Obtain functional knowledge of all label products.
• Communicate regularly with management regarding work flow, operations, and opportunities for streamlining current procedures.
• Attend and present production meetings.
• Back up to team members as needed.

QUALIFICATIONS:

• 2 or 4-year college degree or relevant work experience.
• High level of professionalism and interpersonal skills to handle all aspects of customer service and project management.
• Strong working knowledge of customer service principles, practices and skills.
• Customer focused attitude, passion for quality and a willingness to quickly cultivate product expertise.
• Demonstrate ability to prioritize, problem solve and manage numerous projects on tight deadlines.
• Intermediate computer skills and knowledge of MS Office Suite, and able to learn industry standard software.
• Familiarity with enterprise resource planning systems
• Professional level written and verbal communication skills, strong decision-making ability and attention to detail.
• Ability to work well with all levels of internal management and staff, as well as, outside customers and suppliers.
• Demonstrated ability to work with a diverse team and remain professional under pressure.
• Have their own camera that shoots 4k or higher.

Education:

• High school diploma or equivalent education.

Other Requirements:

• Must pass conditional post offer background investigation and drug screen.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

CARRYING:

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - CONTINUOUSLY

REACHING:

   Above Shoulder - OCCASIONALLY

   At Shoulder - OCCASIONALLY

   Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - CONTINUOUSLY

   Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe –