Popsicle Air
Customer Service Representative
Costa Mesa, CA (In-Office) | Full-Time | $22 - $26/hour + monthly performance bonus
Join the Coolest HVAC & Plumbing Team in Orange County.
Popsicle Air delivers heating, cooling, plumbing, and air quality services across Orange County. We're not your average HVAC company -- we're cooler.
We're looking for a Customer Service Representative to be the first voice customers hear. When someone calls Popsicle Air, you are the company -- the reason they either book with us or keep dialing down the list.
What You'll Do
- Answer inbound calls live -- warmly, professionally, and with confidence
- Listen, guide the conversation, and book appointments (inbound sales focus)
- Recognize sales opportunities and route them to the Sales Representative
- Maintain the daily schedule in ServiceTitan; dispatch technicians in the field
- Proactively update customers on arrival windows and schedule changes
- Respond to texts, web inquiries, and social messages promptly
- Handle concerns with empathy and ownership; escalate when needed
- Make outbound calls for confirmations, reminders, and follow-ups
- Enter leads and customer data into ServiceTitan accurately
- Support general office operations: payments, invoicing, memberships, permits
What You Bring
- 1+ years in a customer-facing phone role (CSR, call center, reservations, dispatch)
- Strong phone presence -- warm, confident, articulate, and comfortable leading conversations
- Ability to book appointments and convert inquiries
- Strong prioritization and multitasking skills
- Fast, accurate data entry with attention to detail
- Dependable and consistently present
- High school diploma or equivalent
Preferred:
- Experience in HVAC, plumbing, or home services
- ServiceTitan or similar field service platform experience
- Prior dispatch or scheduling experience
- Bilingual (English/Spanish)
What You'll Get
- $22 - $26/hour + monthly performance bonus
- Full-time, in-office (Costa Mesa, CA)
- Medical, dental, and vision coverage
- Paid time off and paid holidays
- Paid training and a clear growth path
Popsicle Air is an equal opportunity employer.