Answering Service Agent Role
**Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay)**
Empathize. Communicate. Resolve.
As an Answering Service Agent, you’ll be the professional, friendly voice for the businesses we serve. You’ll primarily handle calls for a designated group of industries and may support other accounts during busy periods, so no two days are exactly the same.
Pay
- Starting pay: $16.00/hr ($16.50/hr for bilingual English/Spanish)
- Raise at 4 months: $16.50/hr ($17.00/hr for bilingual)
- Weekly performance bonuses starting at $2.75/hr above starting pay when you exceed performance expectations
- Weekly direct deposit and annual performance reviews
What You’ll Do
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
- Follow call scripts and industry-specific guidelines while listening carefully to each caller
- Complete lead intakes, schedule appointments, and transfer calls to the right contacts
- Dispatch messages clearly, accurately, and on time
- Navigate multiple systems and maintain thorough call records
- Support customers through live chat, SMS, and email
What We’re Looking For
- Strong verbal and written communication skills
- Ability to multitask and stay focused in a fast-paced environment
- Patience, empathy, and a positive attitude under pressure
- Intermediate to advanced computer skills
- Customer service experience preferred; retail, hospitality, reception, and call center backgrounds all count
- Bilingual (English/Spanish) is a plus, but not required
Schedule: Full Time and Part Time daytime and evening shifts available. All schedules include one (1) weekend shift (Saturday or Sunday).
Benefits
- Health, dental, and vision coverage (for eligible employees)
- PTO that starts accruing on day one
- 401(k) with company match
- Childcare reimbursement
- Gym membership reimbursement
- Employee Assistance Program, including free training and development courses
- and more!
Ready to Apply?
Apply online with your resume. Our hiring team will contact you to coordinate next steps!