Customer Service Representative (Coppell, TX)

Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems. Paladin Consulting is currently hiring a Customer Service Representative to join our team working onsite at our client's office located in Coppell, TX.

Paladin Consulting is currently hiring a Customer Service Representative to join our team working onsite at our client's office located in Coppell, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Customer Service Representative
Work Location: Coppell, TX
Duration: Long-term contract with option to hire
Hours: Monday-Friday 9am-5pm
Education/Experience Required: High school or equivalent; Associates Degree preferred

Job Description & Responsibilities :

• Possesses skills and competencies to deliver contracted customer requirements; Tasks and activities are defined and routine
• Point of contact to receive, review, and electronically log customer jobs
• Operate office equipment (printer, copier, fax)
• Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output
• Perform quality inspection of customer order information
• Estimate, schedule and track incoming vended production jobs
• Inspect files for problem areas, including fonts, image resolution
• Modify document layouts and impositions to achieve desired finished results
• Apply color management, color correction, trapping and image editing where applicable
• File/document conversion (utilizing standard software)
• Maintain reporting logs and information for billing
• Perform minimal training to customer end-users on web based ordering systems when requested
• Establishes key relationships with customers and Client approved vendors

Skills & Qualifications :

• Minimum: High School Diploma or equivalent
• Required: Post high school technology training or experience
• Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems
• Experience in a Customer Service environment in Print Industry (minimum 2 years)
• 3-5+ years of relevant experience
• Ability to demonstrate computer skills – Functional knowledge of PC (keyboard functions, mouse, etc)
• Ability to demonstrate Advanced use of:MS office (Word, Excel, PowerPoint), Web / Internet / Intranet
• Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry
• Able to demonstrate the ability use internet explorer for web browsing, send documents to preconfigured printer
• Business maturity and professionalism
• Excellent Customer service skills
• Build excellent client relationships
• Strong organization skills
• Strong communications & follow up skills
• Engage Client preferred vendors for outsourced projects
• Multi-tasking
• Works well in team environment
• Requires minimum supervision

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.