Customer Service Representative

Start your new career as a Customer Service Representative with MAU at our client in Conyers, GA. As a Customer Service Representative, you will support internal and external customers by managing orders, resolving customer inquiries, coordinating with sales and production teams, and providing knowledgeable, professional service throughout the customer experience.

What We Offer:

• Pay of $18.00 per hour

• Monday - Friday| 8:00 AM - 5:00 PM

• No rotating shifts or weekends

• Overtime may be available

• Health benefits, including telehealth medical services

• Opportunity for advancement

• Referral bonuses

What We're Looking For:

• High school diploma or GED preferred

• 3+ years of industrial customer service experience working with sales, engineering, and manufacturing teams required

• Proficiency with Great Plains ERP or a similar ERP system required

• Proficient computer skills, including Windows, Microsoft Office Suite, and Outlook

• Professional demeanor and excellent telephone etiquette

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail with the ability to multitask

• Proven analytical and problem-solving skills

• Excellent customer service and data entry skills

• General knowledge of sales and manufacturing office functions

• Ability to identify issues, make decisions, and resolve problems effectively

What You'll Do as a Customer Service Representative:

• Respond to customer questions and concerns regarding project status, orders, services, billing, and other related issues

• Answer phones promptly and courteously and process authorized customer orders, changes, and returns according to established policies and procedures

• Provide customers with information regarding service options, charges, billing, and contract parameters

• Maintain accurate physical and electronic customer files, profiles, pricing information, phone lists, purchase order records, and quote logs

• Work closely with production teams and external vendors to communicate customer requirements, guidelines, and production schedules

• Partner with the Sales team to process new part number and quote requests, complete forecasts, identify prospects, and communicate customer issues

• Respond professionally to inquiries regarding service changes, order status, disputes, billing questions, cancellations, product information, and prospect requests

• Prepare and enter paperwork for the shipping department and Site/Plant Manager and generate daily customer invoices

• Coordinate with production to maximize scheduling and support on-time deliveries

• Manage assigned customer inventories, including reviewing stock levels and placing orders and shipments

• Work directly with Account Managers and Technical Centers regarding pricing updates, order information, and customer issues

• Ensure customer concerns are clearly understood and communicate resolutions effectively

• Partner with the credit department to resolve disputed credit items and investigate short-paid invoices

• Collaborate with other departments to resolve customer issues efficiently

• Maintain a positive work environment and a culture of respect

• Perform other duties as assigned