Customer Service Representative (Concierge)

Loop Internet

Rochester, NY

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JOB DETAILS

SALARY

$20–$25 Per Hour

SKILLS

Billing, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Home Networking, Identify Issues, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, Network Design, Organizational Skills, PC Hardware, PC Software, Presentation/Verbal Skills, Problem Solving Skills, Sales, Small Business, Writing Skills

LOCATION

Rochester, NY

POSTED

Today

About the Organization
Deliver an exceptional experience. Make a real impact. Grow with us.

At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates ahigh-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we serve more than 225,000 homes and nearly 10,000 businesses across New York, with continued expansion into Pennsylvania and Baltimore.

Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category
Customer Experience

Full-Time/Part-Time
Full-Time

Location
Rochester

Description

As a Customer Service Representative (Concierge) , you'll be the voice and problem-solver our customers rely on. You'll play a key role in delivering a best-in-class experience by helping customers navigate everything from installation to troubleshooting-making their day easier and their connection seamless. This position is located in office at our headquarters in Rochester, NY.

Essential Functions

Serve as the primary point of contact for customers, installers, and internal teams-delivering a best-in-class experience every time
Troubleshoot connectivity and service-related issues via phone, email, and chat
Support customers with billing questions, service inquiries, and inbound sales needs
Communicate technical information in a clear, concise, and approachable way
Accurately document all customer interactions and resolutions
Manage multiple priorities in a fast-paced, team-driven environment
Collaborate across teams and step in to support additional responsibilities as needed

Knowledge, Skills and Abilities

Strong PC hardware and software knowledge; home networking experience is a plus
Excellent written and verbal communication skills with a friendly, customer-first approach
Ability to simplify technical concepts for a non-technical audience
Strong attention to detail and organizational skills
Ability to work both independently and collaboratively within a team
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Curiosity and interest in learning how a fiber-optic network is designed, built, and operated
Bilingual skills are a plus

Education and Experience

Associate's degree or equivalent experience preferred
Because we operate as an essential business, flexibility is key-this role includes non-traditional hours and may require weekend shifts to support our customers

Compensation:

Our job titles may span more than one career level. The pay range for this position is $20.00 - $25.00 an hour. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/.

EOE Statement
Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

This position is currently accepting applications.

Customer Service Representative (Concierge)

Loop Internet

Rochester, NY

About the Company

Loop Internet

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