Customer Service Representative

Job Title: Customer Service Representative

Location: Columbia, SC

Compensation: $15 – $18 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• Prior customer service experience, ideally within a healthcare or medical office setting
• Basic understanding of medical billing, insurance, and explanations of benefits (EOBs)
• Comfortable speaking with patients about billing questions and payment options
• Clear, professional phone presence with strong listening skills
• Empathetic and patient-focused approach when handling sensitive conversations

Job Description:

Addison Group is hiring a Customer Service Representative on behalf of our client in Columbia, SC. This is a contract-to-hire opportunity within a business office environment, supporting patients with billing-related inquiries. The role is best suited for someone who enjoys helping others, can explain financial information clearly, and thrives in a structured, team-oriented setting.

Key Responsibilities:

• Answer inbound calls through a call queue
• Assist patients with billing questions and account explanations
• Collect payments and set up payment arrangements
• Review patient accounts to explain charges and insurance details
• Escalate or route complex issues to the appropriate department
• Provide courteous, professional service on every interaction

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 004-008