Customer Service Representative

Abacus is looking to hire a REMOTE Customer Service Representative in the Cockeysville, MD area. Roughly 4-6 weeks of paid in person training - then fully REMOTE! Equipment provided.

Job Duties:

• Answer calls and respond to emails.
• Handle customer inquiries both over the phone and by email.
• Research required information using available resources.
• Manage and resolved customer complaints.
• Provide customers with product/service information.
• Enter new customer information into the system.
• Route calls to the appropriate resource.
• Respond to incoming calls from students and parents regarding financial aid options, application procedures, eligibility criteria, deadlines, and other related inquiries.

Qualifications:

• Experience with Microsoft Office.
• Must be able to work in a fast-paced environment.
• Must be able to follow both written and verbal instructions
• Must have basic math skills (word problems, percentages, multiplying fractions)

Schedule/Pay Rate:

• Monday - Friday 8 hour shift between 8a-8p.
• Paid Weekly.
• $15.50/hr. (During training)
• $16.00/hr. (After completion of training)