Our client is looking for a Customer Service Representative to join their Coatesville branch on a short-term contract. This role supports a busy team that works with heavy equipment, cranes, and rigging products. You will be the friendly, reliable point of contact for customers, helping with quotes and day-to-day requests. The work is split between the office and the warehouse, so you will stay close to the products you are supporting.
Customer Service Representative Responsibilities:
- Respond to customer calls and emails with clear, timely answers
- Prepare and send quotes for equipment and related products
- Work through the current backlog of customer requests and open orders
- Partner with the branch manager and warehouse team to confirm product availability and details
- Keep customer records and documentation accurate and organized
Customer Service Representative Requirements:
- 3+ years of customer service experience
- Quoting experience
- Knowledge of heavy equipment, cranes, rigging, or industrial products
- Upbeat personality and strong communication skills
- Ability to pass a background check and drug screen
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