Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.
Hayward Flow Control, a division of Hayward Industries, is a leading U.S. manufacturer of industrial thermoplastic valves, actuation and controls, instrumentation, filters, strainers, corrosion resistant pumps, bulkhead fittings and tank accessories. Hayward Flow Control products are used in water and wastewater treatment, chemical processing & transfer, chemical feed, aquatic/animal life support systems, mining, and many other industrial processing systems worldwide. Hayward's thermoplastic and actuation products accommodate aggressive and corrosive environments, delicate ecosystems, or the strictest chemical balances to keep water and life working together.
As part of our growth strategy, we are looking for a dynamic individual to join our team as Inside Sales Support for our Flow Control product line, in our Clemmons, North Carolina location. This position is in office, five days per week.
SUMMARY
This position is responsible for providing administrative support to our customers on all Hayward Flow Control products.
MAJOR TASKS AND RESPONSIBILITIES:
Review orders for accuracy prior to placement.
Promptly and effectively process orders, samples, return goods and credit requests.
Resolve customer order inquiries regarding pricing, delivery status, etc.
Provide pricing information as required. Calculations required.
Coordinate customer requirements by working closely with the operations, shipping, and sales staff
Assistance with quotations
Other duties as assigned
REQUIREMENTS:
Excellent communication skills, both verbal and written
Strong commitment to customer service, to internal and external customers.
Excellent problem solving and conflict management skills.
Proven ability to work in a fast-paced environment, while also managing priorities.
EXPERIENCE:
3+ years' work experience in a Business to Business (B2B) customer-facing service team.
Proficiency in Microsoft Office products
Experience with Salesforce system is a plus.
Experience negotiating resolutions, finding solutions, and balancing company and customer expectations.
Bi-lingual skills (fluent in Spanish) is a plus.
EDUCATION:
#LI-LS1
Careers at Hayward
Hayward Pool Products is dedicated to the development and progression of what it considers to be its greatest and most valuable resource - its employees. By providing self-development opportunities such as tuition assistance, professional education funding, and external and internal training, employees can improve their career potential with the company and develop job related skills needed to increase their responsibility within the organization.
In addition to these self-development programs, Hayward offers employees various career advancement opportunities through a National Job Posting program, which allows employees to pursue personal, professional, and organizational goals, leading to greater career satisfaction and morale. We offer an excellent compensation and benefits package, which includes medical, dental and life insurance, 401(k) and bonus plan.
Apply
We invite motivated professionals to share our vision of new growth and product innovation. For consideration, please send your resume with salary requirements and the appropriate reference code by e-mail to: ELIZ620HR@haywardnet.com; fax 908-351-5723; or mail to Attn: Human Resources Dept., Hayward Pool Products, Inc., 620 DivisionStreet Elizabeth, New Jersey 07207. E.O.E. M/F/D/V
Visit www.haywardnet.com for more information about Hayward Pool Products.