Customer Service Representative

Summary:

• Location: Clayton, MO
• Duration: 6 Months

Responsibilities:

• Prepare and file standard, advanced, and specialized applications and renewals across various clients and industries.
• Submit 50-100 applications per week, varying based on the complexity of filings.
• Collaborate closely with Customer Success Associate-Account Managers to ensure timely fulfillment of all pending filing orders and resolve any barriers to licensure.
• Document any changes to the filing process within the internal database by communicating changes to the onboarding and/or research teams.
• Operate efficiently within an internal collaborative team environment.
• Maintain multiple projects simultaneously.
• Assist with workload when a filing team member is on PTO.
• Perform other duties as assigned, such as account audits and assisting the Operations Team during heavy mailing months.

Requirements:

• Minimum Bachelor’s degree, or equivalent experience.
• 1-2 years of data entry and/or licensing experience is preferred.

Preferred Skills:

• Exceptional interpersonal skills for communication with government agencies and colleagues.
• Considerable tact and discretion when handling sensitive data.
• Ability and desire to work in a fast-paced environment.
• Proficient in using personal computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF.
• Excellent attention to detail and a high degree of accuracy and consistency.
• Top-notch organizational skills in all facets of project workflow.
• Superb time management skills.
• Ability to maintain a customer-centric focus and work ethic at all times.