Position Overview
Ultimate Staffing Services is actively seeking a dedicated Bilingual Customer Service Representative (CSR) to join a great team. This role is vital in ensuring customer satisfaction and efficient operations within the customer service department. The ideal candidate will be fluent in both English and another language, enhancing the service experience for a diverse customer base.
3+ month temporary assignment
Monday-Friday 8:00am-5:00pm
Pay $26.00 per hour
Responsibilities
- Process water service applications for existing water services across various accounts, including residential, business, fire, construction, multi-family, irrigation, and public agency accounts.
- Select, review, and process billing statements, reminder notices, final disconnection notices, and closing bills.
- Serve as a cashier by balancing payments, taking customer payments, and maintaining daily cash totals for the Authority's Accounting staff.
- Respond to customer inquiries and complaints, including high bill investigations, rates, and other concerns.
- Compose routine correspondence, letters, and memoranda.
- Answer customer inquiries in person or via telephone using knowledge of applicable rate and rule schedules and current records.
- Upload and post online/phone payments and various lockbox payments.
- Process the weekly auto pay file and manage payment plans/extensions for customer billing.
- Upload and send files for billing and account purposes.
- Maintain records for over reads, under reads, questionable billings, and meter exchanges.
- Maintain records on payment agreements and past due accounts, processing delinquent accounts to generate discontinuance and follow-up lists for unpaid balances.
- Finalize accounts for the collection process and enter adjustments, posting bad debt/reclaim payments reported by the collection agency.
- Serve as a telephone receptionist, monitoring and directing calls efficiently and courteously, greeting the public tactfully, and directing visitors to the appropriate host and location.
- Sort, code, post, and file correspondence, forms, documents, and other information.
- Process returned mail, returned checks, and various general corrections.
- Enter adjustments to alter the balance of a customer's water account for returned payments, transferring balances, adding, and waiving fees, and other various reasons.
- Establish and maintain effective working relationships with co-workers, customers, vendors, Board members, and the public.
Qualifications
- High proficiency in English and another language to effectively communicate with a diverse customer base.
- Recent retail and cash handling experience
- Strong interpersonal skills with the ability to establish and maintain effective working relationships.
- Proficiency in handling billing and customer account processes.
- Ability to handle high-volume calls and emails with professionalism and courtesy.
- Strong organizational skills and attention to detail.
Work Hours
Monday to Friday 8:00am-5:00pm
Additional Details
The role requires a high level of customer interaction, and the successful candidate will be expected to provide exemplary service while supporting the operations of the customer service department.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.