Customer Service Representative

The Customer Service Representative will serve our account customers by providing outstanding phone and email communication while balancing a large volume of requests and deadlines. The qualified candidate will be an exceptional team player, must have strong communication skills, must be organized and able to multi-task.

Duties and Responsibilities:

• Respond to customer inquiries in person, via phone and email.
• Resolve customer complaints in a professional manner.
• Process work orders and customer payments.
• Provide product and service information and guidance
• Document and update customer records based on interactions
• Follow up with customers to make sure their issues are resolved
• Identify and escalate complex issues when necessary, to the appropriate department
• Maintain a positive and empathetic attitude towards customers
• Stay updated on product knowledge and company policies
• High school diploma or general education degree (GED) desired.
• Minimum one (1) years of customer service experience or similar role.
• Proficient in computer operation

Knowledge, Skills and Abilities:

• Computer literacy and typing skills
• Attention to detail and accuracy
• Familiar with Microsoft Office and Microsoft Outlook.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and diffuse upset customers
• Ability to multi-task and manage time effectively
• Excellent communication and interpersonal skills

Physical/Mental Demands:

• Must be able to sit, stand, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance, and smell.
• Ability to regularly lift/move up to 15 pounds
• Office setting with extended periods of sitting and looking at a computer screen