Customer Service Representative

This is a seasonal position, Work from Home position. Requirements are outlined below. Customer Service Representatives will assist our client's customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. We offer paid training to experienced candidates who have excellent communication skills, and are highly reliable.

Responsibilities

• Demonstrated ability for call handling; issue identification; up-selling/cross-selling products; using of job tools and call resolution
• Accurately document customer account in client systems
• Ability to multi task in a fast paced environment
• Follow all required scripts, policies, and procedures
• Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)
• Attendance is an essential function of the job
• Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.
• Interact with co-workers, staff of other affiliates, patients, members and visitors in a positive and professional manner and communicate effectively and respectfully.

Requirements

• Candidate must reside in one of the following locations: TX, OK, Atlanta GA, TN, IN, OH, KS, MO, NC, and NV
• At least 1 year solid experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
• Experience with Benefits and open enrollment preferred, and medical insurance/open enrollment a plus.
• HS Diploma or GED/equivalent
• Flexibility in working schedule (shifts vary by client and require at least one weekend day)
• Computer literacy and typing skills of at least 25 WPM
• Cameras are required to be turned on during training and all meetings.
• Excellent written, verbal communication and interpersonal skills
• Self-motivated and able to adapt and comprehend changes in business processes and procedures
• Criminal record check and drug test required

Work from Home Requirements

• Environment: Quiet, secure, and distraction free for the duration of working hours.
• Landline Phone: Not required
• Internet: Wireless (including cellular based home internet) NOT permitted.
• Internet Speeds: Minimum 20MBPS download/ 10 MBPS upload
• Connection: Direct connection from modem to PC required
• Smart Phone

We're excited you've considered to Be More with iQor. We'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community.