Customer Service Representative

Customer Service Representative – The Calm Voice When It Matters Most

(onsite or hybrid - remote options)

Some people panic when the phone rings. Others take control.

If you're the one people look to when things go sideways… keep reading.

If you fold under pressure or pass the buck—this might not be for you.

This role takes a certain kind of person..

If you need a script for every situation, get easily rattled by upset

customers, or prefer to pass problems along instead of solving them—this likely

won’t be the right fit.

But if you stay calm, think clearly, and genuinely enjoy helping people

and finding solutions, keep reading.

What You’ll Do:

• Answer calls, emails, and messages with confidence and professionalism—not just reading off a script
• Take ownership of customer needs and see things through from start to finish
• Help customers feel heard, understood, and taken care of—without overpromising
• Work alongside a team that values doing things right the first time

What You Need:

• A calm, confident communication style—especially when it matters most
• The ability to think on your feet and stay composed in different situations
• A problem-solving mindset—you look for answers, not exits
• Comfort working on a computer and navigating Microsoft 365 and similar systems
• A positive, team-first attitude

What You Get:

• A steady, reliable paycheck
• A supportive team that work together and has each other’s backs
• Company benefits designed to take care of you
• Real opportunities to grow if you show up and perform
• A job where you can take someone having a bad day and turn it into a good one
• Flexibility when it comes to Onsite/Hybrid - Remote work

If you’re ready to

step up, learn fast, and be part of a team that takes pride in what they

do—let’s talk..