Customer Service Representative

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a friendly and customer-focused Customer Service Representative to provide professional assistance, answer questions, and help customers find products and services that meet their needs. This role is ideal for someone who enjoys building relationships and creating positive customer experiences.

Responsibilities

• Welcome customers and provide friendly, professional assistance.

• Answer questions regarding products, services, and promotions.

• Identify customer needs and recommend appropriate solutions.

• Assist with customer requests, follow-ups, and account-related activities.

• Address routine customer concerns and help resolve issues professionally.

• Support customer satisfaction and retention initiatives.

• Maintain organized customer information and activity records.

• Gather customer feedback and communicate relevant information to the team.

• Collaborate with team members to meet customer service and business goals.

• Represent the company professionally during customer interactions.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Customer-focused and professional attitude.

• Friendly, positive, and approachable personality.

• Strong problem-solving skills.

• Excellent organizational and multitasking abilities.

• Reliable, adaptable, and self-motivated.

• Ability to remain professional in a fast-paced environment.

• Ability to work independently and as part of a team.

• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching