Customer Service Representative

Are you organized, customer-focused, and ready to grow your skills in an office environment? Join U.S. Water Culligan Group, one of the largest Culligan franchisees in North America, and work for a brand recognized worldwide for quality, service, and innovation.

This is your chance to work in office administration and customer service for a respected industry leader, offering best-in-class products, a supportive team, and a workplace where your ideas and contributions truly matter.

We provide competitive compensation, a great benefits package, and ongoing training and development to help you succeed long-term.

WHAT WE OFFER

As a Culligan Customer Service Representative, you'll have the opportunity to watch both your career and earnings potential take off.

Why Choose Culligan?

• Big company with a small-company feel
• Hourly wage + lead fees
• Commission and Monthly bonus opportunities
• Full benefits package after the 1st of the month following 60 days of employment

Our Benefits Include:

• 401(k) plans with company match
• Company-paid portion of Medical Insurance; Dental & Vision Insurance Available
• Company-paid Life Insurance (optional buy-up available)
• Flexible Spending Programs
• Employee discounts
• Employee Assistance Program
• Referral program
• Paid Time Off
• Professional development assistance
• Opportunities for advancement
• Onboarding Program

Requirements

We Are Looking for Candidates Who:

• Excel in customer service and enjoy helping people
• Are organized, detail-oriented, and able to manage multiple tasks at once
• Communicate clearly and professionally-both verbally and in writing
• Are comfortable working in a fast-paced office environment
• Can handle customer concerns with patience, empathy, and problem-solving
• Are dependable, self-motivated, and able to work independently as well as on a team
• Have basic computer skills (email, scheduling, data entry; CRM experience a plus)
• Can maintain accuracy while handling scheduling, billing, and administrative tasks
• Are comfortable making outbound calls for collections or customer follow-up
• Are eager to learn, take direction well, and grow their skills through training
• Have previous customer service or office administration experience
• Do not need a college degree

Schedule

• 8-hour shift
• Monday-Friday schedule
• In-person office setting

PRIMARY JOB RESPONSIBILITIES (A Day in the Life)

In this key role, you will support daily office operations and deliver exceptional customer service by:

• Organizing and dispatching service and delivery calls
• Handling incoming customer calls and walk-ins; resolving issues and delivering outstanding service
• Coordinating in-home appointments and installations with the Sales department
• Assisting with inventory management and control
• Preparing reports related to cash flow, billing, sales, and service operations
• Making proactive customer calls for past-due collections and other revenue-generating activities
• Supporting dealership operations through strong communication and administrative accuracy
• Participating in formal training designed to support your long-term career growth

ABOUT US

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 13 locations.

Culligan is a global leader in water quality solutions with:

• 89 years of innovation and product excellence
• The Good Housekeeping Seal
• Consumer Digest "Best Buy" ratings
• The iconic "Hey Culligan Man!" recognition
• Industry-leading training, service, and support

This is your opportunity to work in a respected trade, represent a trusted brand, and build a stable, high-earning career in a growing industry.

Compensation: $21.00 - $25.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.