Customer Service Representative CES

We are seeking a Customer Service Representative to join our fast-paced office serving the import and logistics community. This role provides customer support via phone and email, delivering accurate information, resolving issues, and ensuring exceptional customer service.

• Responsible for data entry into Safeway’s Transportation Management System (Trinium).
• Responsible for daily customer communication related to US Customs exam container moves.
• Responsible to ensure no cargo is released prior to clearance of US Customs holds.
• Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
• Works directly with customer on obstacles that can arise due to terminal related delays and issues.
• Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
• Check driver documents for container and LCL pick ups at the CES
• Check system to ensure cargo is released/charges paid/freight release present
• Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers
• Communicates with SSL to resolve any issues

Pay: $23.00 - $25.00