Business Development, Business Processes, Communication Skills, Computer Skills, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Data Collection, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Documentation, Follow Through, Health Insurance, Insurance, Interpersonal Skills, Marketing, Mathematics, Mentoring, Multitasking, Needs Assessment, Negotiation Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Sales Management, Telephone Skills, Time Management, Track Customer Issues, Vision Plan, Writing Skills
Benefits:
- No Weekends/ Holidays
- Continuing Education
- Team Events and Lunches
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Vision insurance
The Customer Service Representative at the Browne and Balazs Agency is responsible for maintaining solid customer relations by handling customer inquiries and concerns with care, speed and professionalism. The position also involves developing new business within our existing clientele, along with conducting specific services, account management functions, and marketing activities.
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
Responsibilities
- Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
- Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
- Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
- Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications
- Hold the insurance license required by Michigan, as well as a Bachelor’s Degree or comparable work experience.
- Ability and willingness to acquire a strong knowledge of insurance products and procedures, and effectively manage, maintain, and further develop assigned clients and prospects.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
- Demonstrate strong computer skills, with the ability to continually learn new software and applications.
- Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Compensation: $3,500.00 - $4,500.00 per month
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan. We were founded in 1949 by Michigan farmers – members of Michigan Farm Bureau – who wanted an insurance company that worked as hard as they did, gave honest service, and cared about Michigan’s future.
Michigan residents trust Farm Bureau with their insurance needs. Our agents are dedicated advisors committed to helping customers make informed decisions about insurance. With their help, our reach can be felt in communities across Michigan. With more than 800 associates and nearly 450 agents spread across all regions of the Great Lakes State, we're making a difference in people's lives and ensuring our neighbors are protected from whatever comes their way.
Farm Bureau agents are special individuals that have a passion for helping others. If you are seeking a meaningful and challenging career and have a desire to build your own business, then joining the Farm Bureau family may be the right career choice for you.
F
Farm Bureau Insurance
At Farm Bureau Financial Services, we’re about more than insurance, more than products, more than the bricks and mortar that make up our buildings. We’re about you – your family, your home, your future.
Our story began in 1939 in Des Moines, Iowa, when the state Farm Bureau founded Iowa Farm Mutual Insurance Company to meet the unique liability insurance needs of farmers. As the company grew, services including auto insurance, home and property insurance, and life insurance were added. Today, our agents build relationships with people from all walks of life to help them protect what matters most and prepare for the future. We’re 1,600 employees and 4,000 field associates strong, and when your life twists and turns, you can depend on your local Farm Bureau agent to be there for you, providing the knowledge and experience to make insurance simple.
1 to 9 employees
https://www.fbfs.com/about-us/company-information