Job Description:
Call Center - Customer Service Representative
Location: Buchanan, NY (On-site. No remote or hybrid work.)
Pay Range: $21 - $23 / hr (depending on experience)
JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company.
Qualifications for Call Center Representative:
- Exceptional customer service and phone skills
- Excellent communication skills
- Ability to multitask in a fast-paced call center environment.
- Strong attention to detail with problem-solving capabilities
- Strong listening skills
- Ability to achieve our call center goals.
- Proficient at typing & comfortable with computers
Responsibilities of the Call Center Representative:
- Answer inbound customer calls in a fast-paced environment.
- Empathize & understand customer's urgent need for service.
- Create Tickets and Schedule the customer's appointment.
- Answer customer questions and provide service information.
- Communicate with customers via chat or email.
- Coordinate and communicate with other internal departments.
- Be prepared to complete other duties delegated on an as-needed basis.
- No Pest Control Experience Needed- We will train you!
Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire
- Paid Holidays
- Paid Sick Time & Vacation
- Dental Insurance
- Vision Insurance
- Medical Insurance
- 401 (k) Matching
At Anticimex, we are driven by our Purpose:
To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions