Customer Service Representative

Overview

Client Service Representative (CSR) - Full-Time or Part Time

Minimum 1-2 years Required

Williamsburg, Brooklyn

At Williamsburg Veterinary Clinic, we're not just a veterinary hospital-we're a tight-knit team of animal lovers, caretakers, and passionate professionals who show up every day to make a difference. We're growing and searching for a Client Service Representative (CSR) to join our team and be the welcoming face and voice of our practice-bringing warmth, organization, and a little sparkle to every client interaction.

Our Mission

As your neighborhood vet, we provide innovative treatments in a warm, caring environment. We combine modern, cutting-edge care with kindness, empathy, and a deep understanding of the bond between pets and their families.

Our Vision

Our vision is to be Brooklyn's trusted neighborhood vet, delivering top-tier care with honesty, transparency, and a true commitment to the well-being of every animal companion we serve.

Why You'll Love Working Here

At Williamsburg Veterinary Clinic:

• We treat every pet like family and every team member like gold.
• Our full-service hospital blends cutting-edge medicine with an extra dose of compassion.
• We're located in the heart of vibrant Williamsburg-steps away from great food, music, and art, with a strong sense of community.
• We're equipped with digital radiography, ultrasound, in-house labs, cold laser therapy, and modern surgical and dental suites.
• We offer services ranging from wellness and preventive care to surgery, dentistry, diagnostics, and acupuncture.
• We take our work seriously but love a good laugh together and cheering on our patients!
• Expect music in the background, lots of team lunches, and the occasional pet costume contest.

Is This You?

• You have 1-2 years of experience in a veterinary client-facing role.
• You're the kind of person who can make anyone feel welcome-from nervous pet parents to excited new puppy owners.
• You thrive in a fast-paced environment and can juggle phones, appointments, and in-person clients with ease.
• You're highly organized and detail-oriented-nothing slips through the cracks on your watch.
• You communicate clearly, kindly, and professionally-whether it's over the phone, email, or in person.
• You're comfortable discussing services, estimates, and payments with confidence and empathy.
• You're a team player who supports both clients and the medical team to keep the day running smoothly.
• You genuinely love animals (even the spicy ones).

Bonus Points If You

• Have experience with veterinary software (Evet, Avimark, ezyVet, etc.)
• Are Fear-Free Certified or interested in becoming certified
• Bring a sense of humor and love being part of a fun, collaborative team

Schedule

• Full-time, Day shift
• 10-hour shifts
• Rotating weekends
• No holiday shifts required

Compensation

The pay for this position starts at $22 per hour, based on experience, skills.

Perks+Benefits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

If you're ready to be the welcoming voice of our hospital, we'd love to hear from you. Apply today.

Check us out: www.williamsburgvets.com

Williamsburg Veterinary Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.

Pay Range

USD $22.00 - USD $26.00 /Hr.