Customer Service Representative

Williamsburg Veterinary Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future.

Overview:

Client Service Representative (CSR) – Full-Time or Part Time

Minimum 1-2 years Required

Williamsburg, Brooklyn

 

At Williamsburg Veterinary Clinic, we’re not just a veterinary hospital—we’re a tight-knit team of animal lovers, caretakers, and passionate professionals who show up every day to make a difference. We’re growing and searching for a Client Service Representative (CSR) to join our team and be the welcoming face and voice of our practice—bringing warmth, organization, and a little sparkle to every client interaction.

 

 

Our Mission

As your neighborhood vet, we provide innovative treatments in a warm, caring environment. We combine modern, cutting-edge care with kindness, empathy, and a deep understanding of the bond between pets and their families.

 

Our Vision

Our vision is to be Brooklyn’s trusted neighborhood vet, delivering top-tier care with honesty, transparency, and a true commitment to the well-being of every animal companion we serve.

 

Why You’ll Love Working Here

 

At Williamsburg Veterinary Clinic:

• We treat every pet like family and every team member like gold.

• Our full-service hospital blends cutting-edge medicine with an extra dose of compassion.

• We’re located in the heart of vibrant Williamsburg—steps away from great food, music, and art, with a strong sense of community.

• We’re equipped with digital radiography, ultrasound, in-house labs, cold laser therapy, and modern surgical and dental suites.

• We offer services ranging from wellness and preventive care to surgery, dentistry, diagnostics, and acupuncture.

• We take our work seriously but love a good laugh together and cheering on our patients!

• Expect music in the background, lots of team lunches, and the occasional pet costume contest.

 

Is This You?

 

• You have 1–2 years of experience in a veterinary client-facing role.

• You’re the kind of person who can make anyone feel welcome—from nervous pet parents to excited new puppy owners.

• You thrive in a fast-paced environment and can juggle phones, appointments, and in-person clients with ease.

• You’re highly organized and detail-oriented—nothing slips through the cracks on your watch.

• You communicate clearly, kindly, and professionally—whether it’s over the phone, email, or in person.

• You’re comfortable discussing services, estimates, and payments with confidence and empathy.

• You’re a team player who supports both clients and the medical team to keep the day running smoothly.

• You genuinely love animals (even the spicy ones). 

 

Bonus Points If You

 

• Have experience with veterinary software (Evet, Avimark, ezyVet, etc.)

• Are Fear-Free Certified or interested in becoming certified

• Bring a sense of humor and love being part of a fun, collaborative team

 

Pay Range: USD $22.00 - USD $26.00 /Hr.