Customer Service Representative

The ideal Customer Service Representative candidate will contribute a positive attitude in our teamwork approach. This candidate will be a team-oriented individual with a strong, self-directed work ethic. In a busy work environment, the ability to juggle multiple tasks is a necessity.

DUTIES AND RESPONSIBILITIES:

• Processing orders, answering and routing telephone calls, administrative paperwork and other duties as assigned
• Inventory control and counting
• Assist homeowners in accomplishing their vision of their outdoor living space
• Promote good customer relations by consistently providing excellent customer satisfaction with a friendly demeanor, can-do attitude and willingness to help at all times
• Have a developed rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely, and display a caring attitude
• Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues
• Perform daily office responsibilities, working with Department Managers to maintain an efficient operation
• Assist with completion of special projects as needed and assigned
• Use various PC-based software packages, including spreadsheets, word processing and graphics to produce high-quality reports

COMPENSATION AND BENEFITS OVERVIEW: A competitive wage based on experience. Comprehensive benefits package includes the following: Life Insurance; Health, Vision and Dental Coverage; Vacation, Sick and Holiday Pay; Disability Insurance Coverage, Wellness Programs, EAP, and 401(k) Retirement Plan with company contributions after introductory periods are completed.

EQUITY: Unilock is an equal opportunity employer.

Candidates must be able to pass a pre-employment drug screen and background check.

QUALIFICATIONS:

• High School Diploma or GED Equivalent
• Ability to lift up to 50 pounds
• Ability to perform basic math equations
• Knowledge of MS Word and Excel
• Strong computer skills
• Demonstrate excellent attention to detail while multi-tasking
• Exhibit professional and courteous etiquette in all situations

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.

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