Customer Service Representative
Corrigan is looking for a dependable, customer-focused Customer Service Representative to join our team! In this role, you'll be a key point of contact for our customers, helping answer questions, process orders, resolve account concerns, and coordinate with internal teams to ensure a positive customer experience.
If you enjoy working with people, staying organized, and balancing a variety of tasks in a fast-paced environment, we'd love to hear from you!
What You'll Do:
- Provide friendly, professional customer service by phone, email, and in person.
- Enter, update, and verify customer orders and maintain accurate customer records.
- Answer questions regarding orders, billing, payments, accounts, and services.
- Process invoices, driver tickets, payments, deposits, and other customer transactions as assigned.
- Address customer concerns, document interactions, and follow up to ensure timely resolution.
- Work closely with dispatch, operations, sales, billing, and other departments to coordinate customer needs.
- Assist with general administrative duties, including data entry, switchboard coverage, mail, and filing.
- Escalate urgent, safety-related, or complex issues to the appropriate team members.
- Assist with additional location-specific duties, such as counter service or propane-cylinder support, when trained and assigned.
What We're Looking For:
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- A customer-first attitude and professional approach to resolving concerns.
- Excellent attention to detail, organization, and time management skills.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- Proficiency in Microsoft Office and willingness to learn new computer systems.
- Reliable attendance and a commitment to providing accurate, timely service.
Work Environment:
This position involves a combination of computer work, customer interaction, and routine office duties. Some locations may require standing for extended periods or assisting with operational tasks, including lifting up to 50 pounds, depending on the assignment. Reasonable accommodations will be provided in accordance with applicable law.