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Customer Service Representative
- Location: Bridgewater, New Jersey 08807
- Employment type: W-2 Hourly
- Work model: On-site
- Posted May 12, 2026
- Job ID: JPC - 203830
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Job Description
Duration: 12 Months
Shift: M-F 8-5
Pay Rate: $24.00 per hour on W2
Position summary:
- Quote Management & Follow-Up (Primary Focus)
- Proactively track all open service quotes and conduct systematic follow-up to drive order conversion
- Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed
- Identify and escalate high-value or at-risk quotes to sales leadership
- Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities
- Manage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed
- Coordinate with production, planning, and logistics teams to ensure timely fulfillment
- Communicate order updates, delays, or changes to customers as needed
- Support continuous improvement efforts related to quoting accuracy, follow up and turnaround time
- Data Management & Reporting
- Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP system
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Job details
Job ID JPC - 203830
Location Bridgewater, New Jersey, United States
Work Model On-site
Employment Type W-2 Hourly
Job Type Contract
Experience 1-3 years
Industry Healthcare - Health Services
Pay Rate $21 - $24 (Hourly)
Posted May 12, 2026
Skills Customer Service
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