CSR- Customer Service Representative

Excellent communication and problem-solving skills, with the ability to work effectively with customers, sales/service teams, and internal departments to resolve issues and ensure customer satisfaction. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.

Primary Talent Partners has a new contract opening for a Customer Service Representative with a multinational science and technology company in Brea, CA. This is a 4-month contract with a potential for extension.

Pay:$19.82/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Description:
Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.

To ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.


KEY RESPONSIBILITIES:

• Answering phones in a timely and efficient manner.
• Processing customer orders via fax, EDI and phone.
• Responsible for the entry of all standing orders and special pricing agreements for a designated region.
• Supporting the field reps (both sales and service) with day to day inquire and placing of their orders. Proof of delivery of shipments, as needed.
• Maintain level of accuracy both as a department and individually.
• Knowledgeable on our products and special projects as deemed necessary by manager.

Qualifications:

• High School Diploma / GED
• 2+ years of customer service or order management experience, preferably in a fast-paced environment handling high-volume customer inquiries.
• Strong order entry and order tracking skills, including experience processing orders through phone, fax, EDI, or similar systems with a high degree of accuracy.
• Excellent communication and problem-solving skills, with the ability to work effectively with customers, sales/service teams, and internal departments to resolve issues and ensure customer satisfaction.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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