Customer Service Representative

Provides back-up to Sales team as needed, assisting with processing customer orders, quotes, and maintenance of related files, according to established department policies and procedures. • Provides timely and accurate information to customers about order status and product queries by phone or email and follow up with customers as required.

Wollaston Alloys/CPP Boston is seeking an experienced Customer Service Representative to join our team!  This role reports to the Customer Service Manager at our plant in Braintree, MA and is considered a critical member of the team, working closely with the Maintenance and Operations groups on a daily basis to minimize downtime.

This is an excellent opportunity for an experienced candidate to join a fast-paced company that has continued to grow over the past 60 years! CPP offers a competitive compensation and benefits package, which includes a quarterly bonus program, medical/dental/vision/life/disability insurance, 401K with match, paid vacation and holidays, paid training, and a great team culture!

Major Responsibilities
•    Provides timely and accurate information to customers about order status and product queries by phone or email and follow up with customers as required.
•    Communicates and coordinates with Operations, Quality and Production Planning teams to ensure on-time delivery of orders.
•    Access database (Odyssey Program) to edit or update accounts and order information. 
•    Advises customers of changes in pricing, shipping date, anticipated delays, and any additional information needed by the customer.
•    Coordinates with production, purchasing, and shipping to expedite or track missing or delayed shipments.
•    Collaborate with Operations in the work area to track and identify component locations.
•    Updates customer order trackers with current order status, scheduled dates, and notes.
•    Provides back-up to Sales team as needed, assisting with processing customer orders, quotes, and maintenance of related files, according to established department policies and procedures.
•    Other duties as assigned.


About You
•    Interpersonal communication skills to ensure positive interactions with customers.
•    Time-management skills to respond to customer emails, calls and messages promptly.
•    Multitasking and organizational skills to work on multiple issues at one time.
•    Accurate and strong attention to detail.
•    Strong verbal and written professional communication skills.
•    Good organizational skills.
•    Ability to quickly adapt to changing priorities.
•    Previous experience in customer service for a manufactured product is required. Previous experience with casting, foundry, or similar is a plus.
•    Working knowledge of Microsoft products, including Outlook, Excel, and Word (basic to intermediate), is required. 
•    High School Diploma or GED required.

Pay is from 23 USD / hour