Customer Service Representative

About Us 

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

Position Summary

We are looking for a customer-focused Customer Service Representative to respond to inquiries, explain available products and services, and assist customers with requests or concerns. This role is ideal for someone who communicates professionally, enjoys helping others, and can contribute to a welcoming service environment.

Responsibilities

• Respond to customer questions and provide accurate information about products and services.
• Listen carefully to concerns and help identify appropriate solutions.
• Explain promotional offerings and service procedures clearly.
• Direct complex inquiries to the appropriate department or team member.
• Follow up on customer requests to help ensure timely resolution.
• Maintain accurate records of interactions and outstanding matters.
• Share recurring questions and customer feedback with supervisors.
• Collaborate with colleagues to maintain consistent service standards.
• Treat customers respectfully and professionally throughout each interaction.

Qualifications

• Excellent verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Strong problem-solving and organizational abilities.
• Attention to detail and ability to follow established procedures.
• Dependability and a willingness to learn.
• Ability to work effectively both independently and as part of a team.
• Previous customer service experience is an asset but not required.

Benefits

• Paid training and onboarding support.
• Opportunities to strengthen communication and problem-solving skills.
• Supportive and collaborative workplace.
• Professional development and career growth opportunities.
• Practical experience in customer relations and service operations.