Customer Service Representative
Location: Bonita Springs Hours: Monday - Friday 8:15 a.m.- 5:15 p.m. Starting Hourly Rate of $20.21
Do you thrive in a fast-paced, customer focused environment? Look no further than the Customer Service Representative role here at the Lee County TaxCollector (LCTC). In this role, you will serve the community through helping with a variety of tasks, such as Motor Vehicle, Driver License and Identification Card, Business Tax Receipt, Real Estate Tax, and Hunting and Fishing transactions. You will wear many hats and no 2 days will be the same. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day.
Main Responsibilities
- Provides guidance to customers regarding tax collector services and procedures; processes payments in person, by drop off, or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
- Performs cashiering functions; verifies to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
- Responds to customer requests or concerns; researches problems and initiates problem resolution.
- Delivers upon Lee County Tax Collector's (LCTC) Mission of 5-star service quickly and efficiently.
- Participates in the of driver license services including fingerprinting, vision, oral and driving tests; inspects applicant vehicle vin numbers and records odometer reading
- Performs a wide-range of Motor Vehicle, Driver License and Identification Card, Business Tax Receipt, Real Estate Tax, and Hunting and Fishing transactions from general to moderate.
- Collaborates with management team and key stakeholders as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
- Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
- Moderate processing proficiency in functional areas.
- Performs other duties as directed.
Requirements
- High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver's license required. Bachelor's degree in Business Management or related field and ability to speak a second language preferred.
- 0-2 years of tax collector experience.
- Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively.
In addition to Competitive Pay, this position is eligible for a variety of benefits including:
- WORK LIFE BALANCE: Paid Time Off & Holiday pay
- HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
- SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
- INSURANCE: Company paid Life Insurance
- OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets!
- LIFE EVENTS : Employee Assistance Program (EAP), Legal and financial assistance benefits
- ADDED VALUE : Training & Development Program, Tuition Reimbursement