| Location | West Norriton, PA |
Customer Service Representative - Billing II at Quest Diagnostics
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More: Impact Discover a role that empowers some of life's most important healthcare decisions.
Customer Service Representative - Billing II
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Category Corporate Location West Norriton, Pennsylvania Job function Finance Job family Billing
Shift Day Employee type Regular Full-Time Work mode Remote
Job DescriptionCustomer Care Representative IIStart date: September 21stAs a Billing Customer Service Representative, you''ll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you''ll provide compassionate and empathetic support up to 70 callers daily providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.The successful candidate must be able to work the following hours and schedule:You must be able to fully attend our training program. Successful candidates must have the ability to commit to full-time attendance during training with no absences.A full-time, Monday - Friday (40 hours/week) work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity. After successful completion of training, you will be assigned to your 9-hour shift based on the needs of the business.You also may be required, given the business need, to work occasional overtime. This role is equally challenging and rewarding. You''ll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You''ll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.Pay range: $17.20+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programsAnnual, no-cost health assessment program Blueprint for WellnesshealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!Responsibilities: Answer a high volume of calls from patients or their representatives, requiring you to evaluate and respond to all aspects of billing inquiries, including the ability to translate medical terminology into easy-to-understand information.Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolutionThorough navigation of the Quest Billing System and other applicable applicationsMaintain tracking log of all patient contactsAbility to perform additional projects or tasks based on business needMaintain all compliance and HIPAA regulations at all timesQualifications: Required Qualifications1+ years of experience working in a call center handling a high volume of inbound calls.1+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.Demonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM - 8:00 PM ET. Your specific shift will be assigned after training ends.Ability to commit to full-time attendance during training period with no absences.Ability to be accountable and work independently.Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.Proficient conflict management skills including the ability to resolve stressful situations.Must be 18 years or older.Must be a high-school graduate or have a GED.Preferred QualificationsBi-lingual, English and Spanish.66352Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.
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