| Location | Berino, NM |
| Industry | Healthcare Services |
| Company Size | 5,000 to 9,999 employees |
| Website | https://www.maximus.com/ |
Location: On-site in El Paso, TX
Starting Pay: $16.91/hr. plus potential bonus opportunities
Schedule: Limited-Service Part-Time positions available
Site Hours: Monday - Saturday, 8 a.m. - 8 p.m.; targeted start date, hours, and schedule will be discussed with recruiter
Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Make a Difference by Helping People Navigate Healthcare with Confidence
Are you bilingual and passionate about helping others? Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you're dedicated, service-minded, and ready to grow, we want you on our team.
You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
Pay & Benefits
We provide a competitive package designed to support your success both inside and outside work:
- Competitive Compensation:
$16.91/hr. base pay + 10% shift differential
Potential to earn additional bonus incentives for eligible employees increasing overall compensation
- Tuition Reimbursement: Support for ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays
- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
