Customer Service Representative (Bilingual/Spanish)

Customer Service Representative (Bilingual/Spanish)

LHH Recruitment Solutions is partnering with a growing Financial Services Company in Albuquerque, NM that is looking for a full-time Customer Service Representative (Bilingual in Spanish/English) to join the team. This is an onsite position Monday through Friday. Pay range is $20.00-$23.00 per hour depending on experience. Must have Financial Services or Banking experience to qualify.

As a Bilingual Customer Service Representative, you will be the first point of contact customers both inbound and outbound.

Key Responsibilities

• Answer inbound calls, make outbound calls, and emails with customers.
• Guide customers through the order processing and product details.
• Document all interactions in the CRM system with accurate data entry and attention to detail.
• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
• Deescalate calls as needed
• Translate bilingual Spanish calls and written emails to Spanish/English
• Assist with outbound calls for follow-ups.
• Customer account management and verification of information.
• Process payments accordingly and provide receipt via email to the customer
• Assist with any troubleshooting tier one support for the customer.
• Support special projects as needed.

Required Qualifications

• High school diploma or equivalent is required.
• 1+ years of customer service experience or call center experience, preferably in insurance or healthcare industries.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Bilingual in Spanish/English