Customer Service Representative 

Location: Bessemer, AL (Onsite)
Job Type: Contract
Pay Rate: Up to $18.75/hour
Schedule: Sunday–Thursday, 9:00 AM – 6:00 PM

About the Role

We are looking for a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth and reliable delivery experience. This role is ideal for someone who is comfortable handling customer concerns, coordinating delivery activities, and resolving issues in a fast-paced environment.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor delivery routes and progress
• Scan haul-away pods and verify stamps
• Process delivery order changes and cancellations
• Coordinate with drivers and internal teams to resolve delivery-related concerns

What You’ll Need

• Experience using Microsoft Office, including MS Project, Word, Excel, and PowerPoint
• Strong customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Strong multitasking and organizational skills
• Ability to work effectively under pressure
• High school diploma or equivalent preferred
• 1+ year of related experience, preferably in a call center environment