Customer Service Representative
Location: Bessemer, AL
Job Type: Contract
Pay Rate:$18.75/hr
Schedule: Friday–Monday, 7:00 AM–6:00 PM
Position Overview
We are seeking a Customer Service Representative to provide exceptional support to customers, business partners, and drivers. The ideal candidate will be comfortable working in a fast-paced environment, handling multiple priorities, resolving customer issues, and collaborating with internal teams.
Key Responsibilities
- Assist customers and business partners via phone and email.
- Handle customer complaints professionally and effectively.
- Diagnose, assess, and resolve customer issues.
- Monitor delivery route progress and communicate updates as needed.
- Scan haul-away pods and verify required stamps.
- Process delivery order changes and cancellations.
- Work collaboratively with internal teams, customers, business partners, and drivers.
- Maintain a high level of service while managing multiple priorities.
Required Qualifications
- Experience with Microsoft Office, including Word, Excel, PowerPoint, and/or MS Project.
- Strong customer service and communication skills.
- Ability to identify issues, determine appropriate solutions, and follow through to resolution.
- Strong organizational and multitasking skills.
- Ability to work effectively in a fast-paced, changing environment.
- Positive, accountable, team-oriented approach.
- Ability to remain calm and professional when handling customer concerns.
Preferred Qualifications
- High school diploma or equivalent.
- 1+ year of related experience, preferably in a call center or customer service environment.
- Experience supporting customers in a high-volume environment.
- Experience with delivery, transportation, or logistics operations is a plus.