Customer Service Representative

TalentBridge

  • Bessemer, AL
  • 17 days ago
  • $18.50 Per Hour

Highlights

We are seeking a Customer Service Representative to support customers, business partners, and delivery teams while providing excellent service in a fast-paced environment. Communicate effectively with customers, business partners, and drivers.

Numbers & Facts

LocationBessemer, AL
Salary$18.50 Per Hour

Description

Customer Service Representative

Location: Bessemer, AL (Onsite)
Pay Rate: $18.50/hour
Job Type: Contract
Schedule: Friday–Monday, 5:00 AM–3:00 PM
Work Schedule: Weekend AM support

We are seeking a Customer Service Representative to support customers, business partners, and delivery teams while providing excellent service in a fast-paced environment.

Responsibilities

  • Assist customers and business partners by phone and email.
  • Handle customer complaints professionally and work toward effective resolutions.
  • Diagnose, assess, and resolve customer issues.
  • Monitor the progress of delivery routes.
  • Scan haul-away pods and verify required stamps.
  • Process delivery order changes and cancellations.
  • Communicate effectively with customers, business partners, and drivers.
  • Manage multiple tasks while maintaining accuracy and service quality.

Qualifications

Required:

  • Customer service experience with strong problem-solving skills.
  • Ability to work in a fast-paced, high-volume environment.
  • Strong communication and organizational skills.
  • Ability to multitask and prioritize effectively.
  • Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

Preferred:

  • At least 1 year of related customer service experience.
  • Call center experience.
  • High school diploma or equivalent.
  • Strong ability to resolve customer issues.
  • Ability to remain calm and professional under pressure.

Schedule

This is a weekend-focused position:

Friday–Monday | 5:00 AM–3:00 PM


 

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