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Customer Service Representative

Medihill

  • Bensalem, Pennsylvania
  • 30+ days ago

    Highlights

    The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. - Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.

    Numbers & Facts

    LocationBensalem, Pennsylvania

    Description

    Our growing business is looking for a skilled problem solver to join our team as a Customer Service Rep. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

     

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    Responsibilities:

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    - Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
    - Reply to emails, social media or connecting the consumer to the proper department
    - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
    - Update customer information in the customer service database during and after each call
    - Schedule appointments and creating an optimal route for technicians
    - Strongly represent and promote our brand
    - Help with billing issues
    - Assist management team with ongoing tasks
    - Bilingual is a plus





    Requirements


    - No prior experience is required. We will provide all the training necessary.
    - Ability to work independently and prioritize responsibilities
    - Must be reliable
    - Must be people-friendly
    - Knowledge of Microsoft Office
    - Must be able to read, write, and speak English, as well as possess good verbal and communications skills
    - Permission to work in USA


     - Due to Healthcare Industry regulations every Medihill employee required to pass Background Checks and Drug Test before starting date and on the regular basis.



    Benefits

    • Paid vocation and major US holidays
    • Sick days paid


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