Overview
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Job Overview
As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.
Responsibilities
Your day-to-day will involve:
- Answering a high volume of incoming phone calls
- Determine member needs and provide appropriate solutions
- Use multiple computer programs simultaneously on multiple screens while on the phone
- Use problem solving and critical thinking skills to resolve concerns
Schedule
- Full-time, 40 hours per week
- Flexible availability required, including evenings, weekends, and holidays
- Overtime may be available during peak periods
Work Environment
- Private, distraction free workspace (not a shared/common area of the home)
- Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
- Must remain on camera during working hours
Qualifications
Some things we consider critical for this role:
- Healthcare and/or insurance industry experience is preferred
- Commitment to customer experience and providing the right support for our members
- Passion for learning- we will train you!
- Time management and organizational management skills
- Strong analytical abilities and problem-solving skills to resolve issues
- Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities
- Great computer navigation skills
- Ability to work independently and as part of a team
- Ability to multi-task handling customer concerns and navigate through resources simultaneously
- Excellent written and verbal communication skills
Must haves for the job
- 18 Years of age or older
- High School Diploma or equivalent
- 2+ Years customer service experience