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Customer Service Representative (Bearing and Power Transmission )

DXP Enterprises

Grand Prairie, TX

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JOB DETAILS
SKILLS
Communication Skills, Customer Experience, Customer Relations, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Cutting Tools, Data Entry, Data Processing, Documentation, Electricity, Email Management/Administration, Field Sales, High School Diploma, Hydraulic Engineering, Identify Issues, Inside Sales, Metalworking, Microsoft Certifications, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Processing, Organizational Skills, Power Transmission, Price Quotes, Pricing, Problem Solving Skills, Pumps, Resolve Customer Issues, Sales, Sales Support, Shipping/Receiving, Spreadsheets, Supply Chain, Team Player, Time Management, Warehousing
LOCATION
Grand Prairie, TX
POSTED
Today
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.Check out our many videos to learn more! the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.Responsibilities of the Customer Service Representative - Bearing and Power Transmission include, but are not limited to:* Responding to customer inquiries regarding company products and services* Processing customer phone and e-mail orders* Checking availability of stock and shipping dates* Quoting prices, filling orders to customer specifications and processing sales data via computer* Assisting the outside sales team by preparing price quotes and sourcing products* Assisting with warehouse duties when neededQualifications of the Customer Service Representative - Bearing and Power Transmission include, but are not limited to:* 1+ year (s) of experience in electrical, hydraulics, pumps, bearings and power transmission, MRO, cutting tools and /or safety products preferredFoundational understanding of industrial products and their applications, with the ability to assist customers in identifying the right solutions. Prior exposure to technical product lines helps in supporting sales efforts, troubleshooting basic issues, and providing product recommendations.* Knowledge of Microsoft Office (Excel, Word, Outlook)Able to create and update spreadsheets, prepare documents, manage emails, and efficiently navigate computer-based systems used for quoting, order entry, and customer communication.* Excellent communication skillsAble to communicate clearly and professionally across phone, email, and in-person interactions. Comfortable explaining product information, resolving customer issues, and working with internal teams to ensure a smooth customer experience.* Attentive and highly motivated to learn new product linesDemonstrates curiosity and willingness to expand product knowledge in a fast-paced environment. Able to retain technical information and apply it to customer needs effectively.* Prior inside sales/customer service experience preferredExperience working directly with customers, processing orders, generating quotes, or supporting sales teams is beneficial. Ability to handle inquiries, solve problems, and maintain positive relationships with repeat customers.* Strong data entry skills; organized, able to multitask, and focused on customer satisfactionCapable of handling multiple requests at once while maintaining accuracy in orders, pricing, and documentation. Organized approach to workload with a strong commitment to timely, high-quality customer service.Additional Information:* Physical Demand: N/A* Working Conditions: Office Environment* Training/Certifications: Microsoft, Epicor Profit 21, Industrial Power Transmission Training Preferred* Shift Time/Overtime: Monday-Friday, 8:00 a.m.-5:00 p.m.* Travel: N/A* Education: High School Diploma or GED Required, Associate's or Bachelor's degree preferred#LI-YH1 #zryhLocation: USA:TX:Grand PrairieDXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.

About the Company

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DXP Enterprises

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