Customer Service Representative

We are seeking a dependable, organized Customer Service Representative (CSR) to act as the main liaison for key client accounts. You will oversee daily customer inquiries, logistics processes, and invoicing in a fast-paced supply and distribution environment.

• Client Support: Act as the primary contact for assigned clients, proactively managing inquiries and maintaining strong relationships.

• Logistics & Admin: Oversee supply, storage, and distribution workflows. Process invoicing based on rate agreements and maintain organized account files.

• Warehouse Integration: Frequently visit the warehouse floor to coordinate orders and verify operational alignment.

• Off-Hours Responsibilities: Contact clients after hours when urgent operational issues arise.

• Safety & Quality: Follow OSHA standards, wear required PPE, and maintain a clean, organized workstation.

• Experience: Logistics/administrative background or equivalent higher education.

• Tech Skills: Proficient in MS Office & Outlook; quick to learn new inventory/CSR systems.

• Core Skills: Strong English communication, basic math skills, and proven problem-solving ability.

• Schedule & Environment: Exceptional punctuality, willingness to work flexible/overtime hours, and comfort working in varied warehouse weather conditions.