A reputable loan portfolio servicing agency has an immediate career opportunity for an experienced Customer Service Rep to join their Baltimore team. Responsibilities include handling incoming customer service inquiries, assisting borrowers with website access and questions, delivering exceptional service to external and internal customers, processing borrower check-by-phone requests, responding to borrower correspondence and requests, responding to inter-office requests for information on loans, processing department incoming mail and faxes, logging and responding to qualified written requests, and adhering to timelines established based on the customer needs and department workflow. Additional expectations include providing a professional example, accuracy, and consistency in work performance, communicating in a courteous manner, keeping management informed of pertinent information, maintaining the quality and integrity of the services provided by the department, and supporting the overall goals of the company.
Requirements include a high school diploma or equivalent, 1-2 years of call center and/or mortgage loan servicing experience, excellent customer service/communication skills with an emphasis on professionalism, knowledge of MS Windows, Outlook, Word, and Excel, strong oral skills to effectively communicate professionally with clients, borrowers, and staff of various levels, the ability to multi-task in a fast-paced environment, strong organizational and follow-up skills with the ability to prioritize, bilingual (English and Spanish) preferred, and a strong comfort level with technology, including the ability to adapt to new systems quickly and easily. Physical requirements include talking, hearing, repetitive motion, vision, and physical strength.
Founded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.
Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.
As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.
Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.