Customer Service Representative

Job Description:

Now hiring for a Customer Service Representative

Location: Austin, TX

Pay Rate: $18.50 - $19.50 per hour (Depending on experience)

Schedule:

• Hybrid (1 day onsite / 4 days remote after training | During training 4 day onsite)
• Flexible hours between 7 AM - 7 PM CST + Occasional Saturdays

Problem Solver? Listener? You'll Fit Right In

Looking for Customer Service Representative jobs in Austin where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• Strong computer skills and ability to navigate multiple systems while assisting customers.
• Ability to accurately document customer interactions and service requests.

Experience Requirements

• Customer service experience required, preferably in a call center, contact center, retail, hospitality, banking, mortgage, housing, or financial services environment.
• Demonstrated job stability with at least 1 year of tenure in each of the last 3 positions.
• Experience handling high-volume customer interactions while maintaining professionalism and accuracy.
• Strong verbal communication, active listening, and problem-solving skills.
• Ability to work a flexible schedule and adapt to changing business needs.

Preferred Qualifications

• Experience supporting customers with account inquiries, service requests, billing questions, or issue resolution.
• Previous experience meeting call center performance metrics, including quality, productivity, and attendance goals.
• Ability to multitask while navigating systems and documenting customer information.
• Strong attention to detail and commitment to delivering exceptional customer experiences.

Job Duties

• Handle high-volume inbound customer calls regarding accounts, mortgages, housing-related inquiries, permits, and service requests.
• Provide professional, accurate, and customer-focused support while resolving questions and concerns.
• Research account information and identify appropriate solutions to customer issues.
• Document customer interactions, updates, and resolutions within company systems.
• Complete post-call activities accurately and efficiently.
• Meet established performance goals related to customer satisfaction, quality, adherence, and productivity.
• Collaborate with team members and leadership to ensure consistent service delivery.
• Maintain confidentiality and compliance with company policies and procedures.

Training & Work Environment

• Participate in a 4-6 week training program conducted onsite Monday through Thursday and remotely on Fridays (8:00 AM - 5:00 PM CST).
• After training, transition to a hybrid schedule with 4 remote days and 1 onsite day per week.
• Must have hardwired internet service (Wi-Fi not permitted) and a distraction-free workspace for remote work.
• Work in a structured, fast-paced customer service environment with a strong focus on professionalism and service excellence.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative.

Pick up the headset and your new paycheck. Apply now

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Representative supports customer satisfaction by providing timely, accurate, and professional assistance across a variety of service needs. This role combines communication, organization, and problem-solving skills to help customers receive exceptional support.

A successful Customer Service Representative manages customer inquiries, maintains accurate records, and works collaboratively with internal teams to resolve questions and concerns. Professionalism and attention to detail contribute to positive customer experiences.

This position rewards individuals who enjoy working with people and making a meaningful difference through outstanding service.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.