Artificial Intelligence (AI), Call Centers, Call Volume, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Documentation, Mortgage, Multitasking, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Retail, Telephone Skills, Training Program, Wi-Fi
Job Description:
Now hiring Customer Service Representative
Location: Austin, TX
Pay Rate: $18.50 - $19.50 per hour
Shift: Flexible schedule | 7:00 AM - 7:00 PM
Customer Happiness Specialist (Yes, It's a Real Job!)
You've got the personality. You've got the skills. Now it's time to land the job that actually fits. We're hiring a customer service rep. A solid customer service job where your voice, vibe, and hustle matter.
Requirements:
- Minimum 1 year of tenure in each of your last three positions
- Previous customer service experience in a call center, retail, hospitality, or similar environment
- Strong verbal communication and problem-solving skills
- Ability to multitask and work in a fast-paced call center environment
- Reliable attendance and ability to adhere to a structured schedule
- Ability to work a flexible schedule between 7:00 AM and 7:00 PM CST, including occasional Saturdays
- Hardwired internet connection (Wi-Fi not permitted) and a distraction-free home workspace
- Must pass a background check and drug screening
- No time off during the first 90 days of employment
Job Duties:
- Handle high-volume inbound customer calls regarding mortgages, housing, permits, and account-related inquiries
- Assist customers with service requests, account questions, and issue resolution
- Provide accurate, professional, and courteous customer service
- Document customer interactions and complete post-call documentation
- Meet established performance metrics for quality, productivity, and schedule adherence
- Resolve customer concerns while maintaining a positive customer experience
- Follow company procedures and maintain confidentiality of customer information
- Collaborate with team members and supervisors to support customer satisfaction
Benefits:
- Hybrid work schedule after training (4 days remote, 1 day onsite)
- Contract-to-hire opportunity with potential for full-time employment after 13 weeks
- Competitive pay of $18.50-$19.50/hour, depending on experience
- Comprehensive 4-6 week paid training program
- Performance-based incentive opportunities
- Opportunity to build experience in mortgage and customer support services
- Flexible scheduling within business hours
"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR Associate
Don't just answer calls. Answer opportunity. Apply now.
Join a Team That Works for You
At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
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Staffmark Group Llc
We recognize that you have choices when it comes to staffing companies. What makes Staffmark different? We think it's our focus on two things: people and results. This focus has allowed Staffmark to create one of the top customer satisfaction programs in the staffing industry. Staffmark has earned Inavero’s Best of Staffing® Client Diamond Award after winning the Best of Staffing Client Award for the last seven years! Presented in partnership with CareerBuilder, Inavero’s Best of Staffing Client Diamond winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. We are focused on matching jobs with people and people with jobs, so If you're looking for a job, we're looking for exceptional people, and we invite you to join us. If you're looking for exceptional talent, we invite you to put our team to work for you! Come see what it's like to work with a leader in the staffing industry.